At ShonenSpree, we strive to provide a seamless shopping experience for collectors and enthusiasts. By placing an order on our website, you agree to the following terms regarding cancellations, returns, and refunds.
1. Order Cancellations
- Processing Window: Cancellation requests are not guaranteed. Once an order has been communicated to our suppliers or has entered the Processing or Shipping stage, it cannot be cancelled.
- Restocking Fee: Approved cancellations made before shipment are subject to a 10% restocking fee to cover payment processing and administrative costs.
- Perishable Goods: We do not accept returns or cancellations for perishable products. If a product arrives damaged or defective, a replacement or refund may be provided at our discretion after verification.
2. Damaged, Defective, or Incorrect Items
- Unboxing Video Requirement: Any claims for damaged, missing, or incorrect products must be supported by a continuous, unedited unboxing video. The video must clearly show the unopened package, shipping label, and complete unboxing process.
- Reporting Timeline: Issues must be reported within 48 hours of the recorded delivery time.
- Verification: Refunds or replacements are subject to verification by ShonenSpree. We reserve the right to inspect the item or request additional evidence before approving any claim.
3. Manufacturer Warranties
Factory-sealed products that contain manufacturing defects such as printing errors, packaging defects, or missing contents should be reported directly to the original manufacturer. ShonenSpree is not responsible for factory-level production issues.
4. Non-Delivery & Returns to Sender
If a shipment is returned to us because of an incorrect address provided by the customer or because delivery was refused or not collected, the following deductions may apply before a refund is issued:
- The original shipping charges.
- Return shipping charges imposed by the courier.
- A 10% restocking fee.
5. Refund Processing
Once a refund has been approved, it will be processed to the original payment method. Please allow 6–8 business days for the refund to reflect in your account, depending on your bank or payment provider.
Contact Us
If you have any questions regarding cancellations or refunds, please contact us at: